Reality Border’s platform helps telecom operators, content aggregators, and OTT providers sell digital subscriptions through carrier channels with the controls required for identity, eligibility, consent, activation, reconciliation, revenue sharing, and support.
It is not just a landing page, not just an integration connector, and not a streaming product. It is the commercial and operational gateway that makes telecom-sold OTT subscriptions measurable, auditable, and scalable.
The platform starts before a subscription exists and continues after the customer gets access. It turns a marketing interaction into a qualified purchase intent, turns that intent into a governed subscription lifecycle, and turns external responses into operational and financial evidence.
The acquisition layer qualifies the customer and purchase intent. The subscription core executes the lifecycle. Reconciliation and finance preserve the evidence needed to explain every commercial outcome.
The platform is designed so commercial teams, operator launch teams, OTT integration teams, operations, finance, and support all work from the same subscription reality without stepping on each other’s responsibilities.
Owns campaigns, landing pages, channel attribution, offer presentation, identity capture, Header Enrichment, OTP fallback, eligibility, payment authorization, consent proof, abandoned sessions, and conversion analytics.
Captures what must be ready before an operator launch: brand and market configuration, eligibility and payment rules, network enablement, SMS sender setup, consent approvals, offer mappings, support processes, and launch blockers.
Controls the durable subscription lifecycle: offer catalog, telecom product mapping, OTT plan mapping, activation, cancellation, entitlement status, retries, lifecycle history, manual review, support actions, and controlled state changes.
Defines how each OTT partner is launched: services, plans, account-linking model, voucher or activation-link model, provisioning behavior, cancellation behavior, status checks, partner evidence, and certification results.
Gives launch, operations, support, finance, and partner teams one place to see campaigns, operators, OTT providers, offers, subscriptions, exceptions, reconciliation, settlement, audit history, and launch readiness.
Telecom-sold OTT subscriptions need more than a “subscribe” button. The platform checks who the customer is, whether the offer can be shown, whether the purchase is allowed, what the user accepted, whether access was granted, whether the operator and OTT provider agree, and how revenue should be allocated.
A customer arrives from an operator portal, app, SMS, RCS, WhatsApp, customer-care flow, partner page, or campaign link. The platform preserves attribution and offer context.
The Acquisition Gateway tries to identify the subscriber through operator-supported network identity. When that is unavailable or incomplete, OTP or PIN verification provides a fallback path.
The platform checks offer rules, existing subscriptions, operator conditions, payment authorization requirements, and any market-specific commercial restrictions before a subscription can be requested.
The user sees the final price, renewal terms, legal text, privacy references, and purchase confirmation. The platform records what was accepted, not merely that a checkbox was clicked.
Only after identity, eligibility, authorization, and consent are in place does the platform create a purchase intent for the subscription core.
The Commerce Gateway Core coordinates the carrier-side subscription result and the OTT-side access result, then controls the lifecycle state shown to partners and support teams.
If payment succeeds but access fails, if access remains active after cancellation, or if an external response arrives late, the platform classifies the discrepancy and routes it to reconciliation or support.
Charges, refunds, revenue shares, reversals, disputes, and settlement batches are represented as financial evidence so commercial teams can explain the final economics.
Carrier billing systems, OTT platforms, payment flows, messages, landing pages, and support actions can all produce signals. The platform turns those signals into governed business evidence before changing subscription, entitlement, or financial status.
Operator responses, OTT confirmations, delivery reports, callbacks, support actions, and partner updates are validated and interpreted.
The subscription lifecycle is advanced only through controlled transitions that can be explained later.
Charges, refunds, adjustments, allocations, and settlements are recorded as financial events rather than overwritten numbers.
The platform preserves the price, terms, legal version, channel, and context that the user accepted.
Every capability is designed to answer a real operational question: Can this offer be shown? Can this user buy? What did they accept? Was access delivered? Are the operator and OTT provider synchronized? Who gets paid?
Operator-specific offers, campaign pages, source attribution, UTM capture, channel context, conversion events, and abandonment tracking.
Header Enrichment where supported, OTP or PIN fallback, masked subscriber references, verification expiry, replay protection, and customer journey continuity.
Offer eligibility, active-subscription suppression, prepaid/postpaid rules, operator approval, payment authorization, and blocked-reason reporting.
Legal text versioning, price presentation evidence, renewal terms, consent capture, privacy references, and support-ready proof for disputes.
Operator profile, country and brand setup, channel readiness, SMS sender setup, network enablement, payment rules, launch blockers, and go-live approval.
Provider profile, service catalog, plan mapping, entitlement model, activation links, account linking, cancellation behavior, and certification evidence.
Activation, pending states, retries, cancellation, renewal, entitlement status, support actions, timeline history, and controlled manual review.
Compares carrier status, OTT access, customer status, financial events, and partner updates to identify mismatches before they become revenue or support problems.
Charges, refunds, revenue-share allocations, settlement batches, disputes, reversals, adjustments, approval flow, and exportable settlement evidence.
Gateway Manager is the operational console for the whole platform. It is designed around exception management: most subscriptions should complete automatically, while risky money, failed activations, stale pending states, failed cancellations, and settlement blockers rise to the surface.
The hard part is not showing an offer. The hard part is keeping carrier billing, OTT access, customer experience, support evidence, reconciliation, and partner settlement aligned after millions of customer journeys.
Standardize how new operators, OTT providers, plans, channels, campaigns, and consent journeys are prepared for launch.
Verify identity, eligibility, authorization, and consent before the subscription lifecycle starts.
Detect paid users without entitlement, entitlement without valid carrier status, and stale pending flows before support volume grows.
Track charges, refunds, reversals, revenue-share rules, disputes, and settlement evidence with a consistent financial story.
Show operators and OTT providers where each subscription stands, why it stands there, and which evidence supports the result.
Support web, app, SMS, RCS, WhatsApp, USSD, customer care, partner portals, and campaign flows without fragmenting the business logic.
Launch partner content offers, apply subscriber eligibility rules, support carrier billing, manage channel journeys, and keep customer care aligned with subscription reality.
Map services and plans, support activation or account linking, receive clean entitlement instructions, and reconcile subscriber status with telecom partners.
Normalize commercial differences, reduce custom launch work, measure campaign performance, and manage settlement evidence across many partners.
Trace a customer from campaign source to consent, activation, entitlement, refund, dispute, and settlement outcome without relying on disconnected spreadsheets.
Tell us about your operator markets, OTT partners, channels, billing model, and launch timeline. We will map the platform modules to your commercial and operational requirements.